HAKTHI HERBALS

PAYMENT AND SHIPPING

What are my Shipping options?

We ship all domestic orders within India through reputed shipping partners like Blue Dart, Fedex, Professional Couriers and even India Post Speed Post in some cases. Your package may be sent through any of these couriers based on your pin code location, service availability and quality of the delivery services of our shipping partners in a particular sector and number of items ordered. Orders to remote areas, where no courier service is available to the shipping address pin code, will be sent through Speed Post which may take additional 3-4 working days for delivery.

How long does it take to ship and for the orders to arrive?

Normally we ship all orders within 1-2 business days after order placement. After we ship, allow around 3-10 business days for orders to reach you. The delivery time would vary from region to region and sometimes may take few additional business days if your address is in a remote area. Normally orders shipped to metros and other major cities are delivered within 2-3 business days. Please understand that delays caused by courier services or other external factors are beyond our control.

How do I track my package?

Once your order is shipped, you will receive an email with the tracking number along with the shipping partner's name. You can track the packages on the respective websites of the shipping partners using the provided tracking number.
For international orders shipped outside India, tracking is not available for Airmail shipping. Limited tracking for Registered mails is available for most countries although it may be very limited in information and may not be available for every stage of the transit.

I have still not received my order. What should I do?

All domestic orders within the India take 3-10 business days to get delivered. All international orders (outside India) take around 10-25 business days to get delivered.
In most of the cases where an order is being shipped to a company or commercial address, delivery agents are not allowed to hand deliver the packages directly to the consignee or contact person. In such cases check with your courier department/mailroom or security at the entrance who accepts all the packages on behalf of your company.
If you order is being shipped to a residential colony or apartment, check with the security or concierge at the entrance if they have your package.
Also check your order confirmation e-mail to see if your shipping address is accurate. If you notice a mistake, please contact our customer support immediately. It may also be a good idea to contact the respective shipping partner to get the exact status of your package. If you still have not received your order after giving it some ample time to arrive, please contact us for assistance.

CANCELLATION & RETURNS

Do you offer a Return Policy?

Yes, we do offer a 30 Day Money-Back Guarantee. If you are not 100% sure that you can install mobile cover on your device, simply return us the entire package in an unused and resalable condition for a refund. The packaging and its contents have to be in the same condition as received. Please note that there will be a deduction of Rs.100 restocking fee from the refunds for each ordered item. Any shipping & handling charges paid will not be part of the refunds.

How do I cancel my order?

In case you wish to cancel your order, please email us with your order number along with your cancellation request.

Can I cancel the order before delivery?

You can cancel your order within 12 hours of order placement if it has not been shipped. Once orders are shipped, refunds will be processed only after we receive the returned package from your side.

How do I return the package and who pays for the return shipping?

You should safely pack the order and return it back to us using a shipping service with pre-paid shipping. Please mention your invoice and order number on the package so that we can identify your return and process the refund correctly. We would not accept any returns which are not sent with shipping charges pre-paid.

How much time will it take for my refunds to show up?

Once we receive your returned package, your refunds will be processed within 1-2 business days. Once the refund has been processed, allow 6-7 business days for it to show up in your original payment source used. In some cases, it may take around 10-12 business days for the refunds to get credited in your payment source.

What will be the mode of refunds?

Your refunds will be sent to the original payment source used by you at the time of placing your order. For example, if you had used a credit card to make your payment, your refund will be sent to your credit card.